FAQ

How can I change my order? 

Please email us within 24 hours of order being placed at orders@behome.com and provide your order number along with the changes you would like to make

What payment methods do you accept? 

We accept prepayment with Visa, Mastercard, American Express. Credit cards are charged when your order is shipped and only for the items shipped

How do I track my order? 

Once your order has been charged an invoice will be e-mailed to you with the tracking number

When can I expect to receive the items that did not ship on my order? 

All backordered items ship as soon as they become available unless notified otherwise.

What is your shipping damages policy?

Upon receipt, please inspect your order carefully and notify us of any damages. In the case of damaged product please email us pictures of the products along with the item number, PO# or invoice to info@behome.com Damages incurred during shipping must be reported within 72 hours of receipt of merchandise

Where are your products made? 

Our products are sourced all over the world from places such as Tunisia, India, Thailand, Vietnam, Indonesia, Bolivia and many more

Who is my Sales Representative? 

For customers in the following states: AK, AZ, CA, CO, HI, ID, IA, KS, MN, MO, MT, NE, NV, NM, ND, OK, OR, SD, TX, UT, WA, WY and International

Please contact: Sharon Woulf | sharon@behome.com or 510-848-5060

For customers in the following states: AL, AR, CT, DE, DC, FL, IL, GA, IN, KY, LA, ME, MD, MA, MI, MS, NH, NJ, NY, NC, OH, PA, RI, SC, TN, VT, VA, WI, WV, and Canada

Please contact: Kevin Grenon | kevin@behome.com or 510-848-5060